Frequently asked questions

If you have questions about our web site, our operations, or our services there’s a good chance you’ll find the answer here. If you don’t, feel free to ask a question of your own by clicking here or feel free to call us during our normal business hours.

• What destinations do you serve?

• When do I have to make payment? Can I cancel my charter after the booking has been completed?

• What kind of payment methods do you accept?

• Are food and drinks allowed on the bus?

• Can I smoke or use drug on the bus?

• Do you have overtime charge?

• Drivers’ Hour of Service Rule

• Damage, Loss and Liability Policy

• What kind of ammenities are there on the bus?

• Are there restroom on the bus?

• Does your bus make stops?

• Where can I file a complaint regarding my service or experience?

• Q: What destinations do you serve?

  A: We serve the entire East Coast region such as New York City, Long Island, Massaachusetts, Connecticult, New Jersey, Pennsylvania, Delaware, Virginia, Maryland, Rhode Island, Washington DC as well as Canada etc.

• Q: When do I have to make payment? Can I cancel my charter after the booking has been completed?

  A: A 10% deposit is required at time of confirmed booking. Usually the full payment must be collected three weeks prior to the trip date. You will receive a full refund if the booking was cancelled 7 days or more prior to the trip date. A 50% cancellation fee will be charged when trip is cancelled 3 days prior to the trip date. No refund will be granted for trip that occurs within 3 days.

• Q: What kind of payment methods do you accept?

  A: We accept cash, check, money order as well as major credit cards (VISA, MASTERCARD, DISCOVER, AMEX) for payment.

• Q: Are food and drinks allowed on the bus?

  A: Passengers are more than welcome to bring food and non-alcoholic drinks on board the bus. We kindly ask that all garbage be picked up and placed in one of our garbage bags. Failure to clean up after the trip or if any damage was made to the bus interior or equipment will incurred additional fee.

• Q: Can I smoke or use drug on the bus?

  A: Absolutely not, Smoking and drug use are prohibited on motor coaches by federal law.

• Q: Do you have overtime charge?

  A: A charge of $125.00 per hour or any part thereof will be made for buses leaving destination later than the time specified at the request of the customer.

• Q: Drivers’ Hour of Service Rule

  A: According to FMCSA regulations, no drivers can drive more than 10 hours per day, 15 hours on duty per day.

• Q: Damage, Loss and Liability Policy

  A: Under no circumstances will Eastern Coach’s liability exceed the price of the charter.
  
  Eastern Coach does not assume any liability for lost or damaged baggage. Eastern Coach is not responsible for any items left on the bus after the group has disembarked the vehicle. Upon arrival at destination, the driver is to secure and park the bus and go off duty.
  
  The customer assumes full liability for any damage to the bus due to the activity of the passengers. Any additional charges incurred by Eastern Coach to repair or clean the vehicle due to activities of the passengers will be the full responsibility of the customer.
  
  The customer assumes responsibility for the use of any video or audio playback equipment aboard the vehicle. This responsibility includes, but is not limited to, compliance with copyright or public performance rights which may apply to video or audio products used, and full restitution for any damage to equipment resulting from the customer’s use thereof.
  
  The customer is responsible to secure storage of baggage in overhead racks. The customer accepts full responsibility for injury or damage as a result of baggage or items falling from overhead racks.

• Q: What kind of ammenities are there on the bus?

  A: Our motor coaches have 47, 55, 56 or 61 seating capacities. The amenities include: comfortable plush padded reclining seats with and foot rests, reading lights, TV monitors to watch DVD movies, climate controlled, clean onboard restroom, and several large underfloor luggage compartments for storage. Each row of seats have access to USB outlet to charge phones and laptop as well as overhead bin for storage. If traveling on a bus with seat belts, a child safety seat is allowed for use on the bus. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

• Q: Are there restroom on the bus?

  A: All of our coaches are equipped with a clean restroom in the rear of the coach.

• Q: Does your bus make stops?

  A: Yes, the bus will make periodic stops and will accommodate groups request to stop along the way. During a long distance trip, our bus will try to make stop for small break and/or fuel every two hours. In order for us to provide you with the best possible service please supply a list of any possible stops while booking so that we can make arrangement with the driver prior to your departure.

• Q: Where can I file a complaint regarding my service or experience?

  A: We want to give you 100% superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email us at david@easternbus.com or call us at: (617) 884-2800 to tell us how we can help. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.